Our managed services capabilities are unrivalled in the industry. We have pulled together a summary of the major features that make us special:

• A dedicated team supports each customer's infrastructure: when a customer's infrastructure consists of 1,000 servers and perhaps 50 applications it is no good having someone not highly familiar with the system try and resolve a problem
• A Service Assurance team provides an overlay of further quality assurance on-top of the base services delivered by the engineering teams
• A fully staffed 24x7 Service Desk co-ordinates and tracks the activities of all the support teams providing a real-time and fully accurate view of exactly what is happening with a service
• Customers have direct access to their engineering team - these are the people on the ground with their "fingers on the keyboard" busy supporting their services
• All operations are delivered from teams spread across the UK or the USA - there are no off-shore resources involved
• We have a global service delivery model - it is a global team that supports our customer's platforms not a team per country
• We provide the whole 1^st-4^th line support service with our own resources - our SLA is that an application is available and performing - not just that the CPU level on a server is not at 100%
• We have a "whole-service" management ideology - that means we can manage your multiple suppliers involved in a complex application with ioko taking overall responsibility for availability and performance of the application and ioko having back-to-back support arrangements with these suppliers (or internal teams for that matter) ("we give you one neck to wring")
• Our global team has an outstanding technical breadth which spans applications to base infrastructure so that wherever the issue lies we can manage it and resolve it
• We have specific expertise in introducing and managing brand-new technologies and 'first of' (we are often asked to support fragile or novel new products)

We are able to support complex platforms to ultra high availability including spreading applications across multiple data centers in a live-live model…while accommodating high levels of business change

• We have a flexible and customized approach to SLAs - they are not off-the-shelf documents but are built by hand for each customer
• We have a pro-active culture and we're truly dedicated to the health, up-time and performance of your applications
• We are technically agnostic and so we give you advice that's right for you
• We bring access to ioko's ground-breaking, integrated ITIL compliant service management and delivery framework (iSMI) to our customers which provides 360 degree visibility, process automation and auditing

We are confident that if you closely evaluated capabilities in this space, you will find no competitors that even come close.